Leave The Lights On

Charlotte and Emily went shopping after work to buy some new clothes.

They went to a dozen stores, and Emily couldn’t find any clothes that would fit her properly

The last shop they went to, looked promising had some things that may well fit the bill.

So, off to the changing room to see how they looked.

half way through trying them on, a member of staff walked in to the changing room, said “we’re closing”, switched the lights off and walked away.

No warning, no courtesy, no smile, no interest.

If this is the face of an acceptable approach to customer service in the retail industry, is it any wonder the high street is failing?


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